Bilingual Korean Tier 2 IT Support Specialist
Listed on 2026-09-13
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Details
Job Title:
Bilingual Korean Tier 2 IT Support Specialist
Client:
Korean IT Services and IT Consulting
Working
Location:
Washington, DC
Working Style:
Onsite
Employment Type:
1-year Contract / W-2
Salary: $55K-60K/year (DOE)
Benefit: 401K Match and Insurance
Visa Support:
No
Working Hours:
9:00 AM–6:00 PM
Language:
English and Korean (bilingual required)
We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.
Key Responsibilities- Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments
- Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access
- Support Microsoft Office applications, including Outlook, Excel, Word, and Power Point
- Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams
- Perform employee onboarding and offboarding and manage user access rights
- Provide onsite and after-hours VIP support for executives and urgent cases
- Document incidents and resolutions in ticketing or service-management systems
- Assist with software deployment, patching, and system updates
- Identify recurring issues and recommend long-term solutions and process improvements
- Ensure compliance with applicable IT security policies and procedures
A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
Required Qualifications & Skills- Bachelor’s degree in Information Technology, Computer Science, or a related field
- At least five years of hands‑on IT support experience in an enterprise environment
- Korean and English bilingual proficiency
- Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP
- Experience supporting Windows 10/11, Microsoft Office, and common desktop applications
- Familiarity with SCCM, Remote Desktop, or similar remote-support tools
- Strong written and verbal communication skills
- Ability to prioritize and manage multiple assignments
- CompTIA A+, Network+, Microsoft, or comparable certification
- Experience supporting IT service-desk environments with more than 500 end users
- Experience with VDI and macOS support
- Working knowledge of ITIL practices
- Basic Power Shell scripting experience
- Experience with Zendesk, Service Now, BMC Remedy, or similar ticketing systems
- Experience with mobile-device or enterprise-mobility management
- Experience with Windows Deployment Services and disk imaging or cloning tools
No C2C:
We do not accept Corp-to-Corp arrangements for this position.
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