Solution Leader

About Virtualitics

Virtualitics is the category leader in AI-native readiness applications for defense, government, and critical infrastructure. Founded on a decade of Caltech research in partnership with NASA/JPL, we are led by scientists, strategists, and service members united by a single mission: to solve the world’s most complex, mission‑critical challenges with AI.

Our Readiness AI solutions deliver operational certainty — giving leaders and operators a clear picture of what’s ready, what’s at risk, and what to do next. By identifying risks early, diagnosing root causes, and recommending prioritized actions with transparent, explainable AI, we help organizations move from data complexity to decision advantage.

Behind that impact is relentless innovation. Inventors at heart, we hold 15+ U.S. patents and are leading the shift toward agent‑driven readiness. But what truly sets us apart is our culture — relentless about results, grounded in transparency, and driven by compassion for the mission and the people it serves.

If you’re motivated by impact, inspired by technical depth, and ready to build AI that performs where it matters most — you’ll find your mission here.

Location:

Washington, DC area preferred; willing to travel onsite to customer locations

This position will work on Army projects related to the Department of War and/or the Intelligence Community. You must be authorized to work in the US without sponsorship with the ability to obtain a security clearance, which is issued by the U.S. government. U.S. citizenship is required by the DoW and IC for security clearance.

• Secret clearance required, TS‑SCI preferred

• Own the end-to-end customer relationship for one or more defense or intelligence accounts, serving as the primary Virtualitics point of contact for customer leadership and end users
• Drive adoption of Virtualitics Readiness AI solutions by deeply understanding the customer’s mission, operational workflows, and pain points, then translating those into actionable platform use cases
• Lead tactical-level engagements with end users to facilitate knowledge transfer, product adoption, and mission integration
• Work alongside engineering, data science, and product teams to ensure Virtualitics capabilities are operationally effective and interoperable within the customer’s ecosystem
• Deliver training and onsite support for a wide variety of defense end users, from analysts and operators to senior leadership
• Own customer OKR tracking and health scoring, ensuring delivery milestones align with success criteria and product roadmap commitments
• Capture customer issues, RFIs, and feature requests and relay them to the broader Virtualitics teams, serving as the voice of the customer for product prioritization
• Predict and forecast potential use cases; identify innovative methods by which customers can expand their use of Virtualitics to solve additional mission challenges
• Manage customer relationships by organizing site visits, coordinating discovery sessions, conducting demos, creating documentation and briefing materials
• Guide customers through stage-gate delivery milestones from solution architecture through IOC and FOC
• Provide regular status reporting to customer stakeholders and internal Virtualitics leadership

• Demonstrated experience delivering technology solutions to Department of War or Intelligence Community customers
• Strong understanding of military or government operational environments, including chain of command, acquisition processes, and organizational culture
• Proficient in communicating and collaborating with personnel across all organizational levels, from technicians and operators to general officers and senior executives
• Able to translate…