Tier 2 Senior Support Engineer – MSP
Listed on 2026-09-14
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IT/Tech
M365, SharePoint & Power Platform, IT Support, Systems Administrator, Azure
For this opportunity, you’ll be joining a Washington, D.C.
-based Microsoft Solutions Partner providing Microsoft 365, IT strategy, support, and modernization services to mid-market organizations, nonprofits, and trade associations.
This is a true Tier 2 position, not entry-level help desk. You’ll be working heavily within the Microsoft ecosystem, troubleshooting more complex M365 issues while also getting exposure to cloud modernization, M365 rollouts, tenant cleanups, and project work.
Location:Washington, D.C. LWFH
Hours:
Monday–Friday, 11 AM–8 PMWhat You’ll Be Doing
- Troubleshoot Exchange Online, Intune, Entra , Teams, and Share Point
- Handle deeper issues including Intune policies, Exchange troubleshooting, and organization-wide SharePoint problems
- Perform root-cause analysis and implement long‑term fixes
- Participate in M365 rollouts, tenant cleanups, and modernization projects
- Mentor Tier 1 technicians and serve as an escalation resource
- Document technical solutions and procedures
- Provide client-facing support over the phone
- Occasionally troubleshoot VPN, DNS, networking, and Windows Server issues
- 4+ years of IT support experience
- 2+ years working at the Tier 2 level or higher
- Strong Microsoft 365 administration/troubleshooting
- Exchange Online
- Share Point
- Microsoft Teams
- General Windows Server and networking knowledge
- Strong client-facing and phone communication skills
Microsoft certifications are a plus, including candidates currently working toward certifications.
Why This OpportunityThis is a good fit for someone who is already a Tier 2 engineer but wants more technical growth than a traditional support queue can provide. You’ll stay hands‑on with escalations while gaining additional exposure to Microsoft cloud projects and modernization work.
There are defined career paths into Tier 3, Team Lead, and Project Engineering, along with structured 30/60/90‑day development plans from day one.
- End‑of‑year bonus
- 401(k) with company match
- Home‑buying assistance program
- $50/month health & wellness stipend
- Defined technical and career advancement paths
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