Oracle Fusion Cloud - Service Delivery Manager

Job Type

Full Time

Local to Washington DC./ Baltimore, MD

• Bachelor's degree or equivalent work experience.
• 10+ years of Oracle consulting, service delivery, managed services, or technology leadership experience.
• Strong experience supporting Oracle Fusion Cloud Applications, including one or more of the following:
  Oracle Fusion ERP, Oracle Fusion Financials, Oracle Fusion SCM, Oracle Fusion EPM
• Proven experience leading Oracle Application Managed Services (AMS) engagements within enterprise environments.
• Strong understanding of AMS delivery frameworks, service operations, SLA/KPI management, incident management, problem management, change management, release management, and service governance.
• Experience managing Oracle Fusion production support environments while driving operational excellence, service optimization, automation, and customer satisfaction.
• Proven experience managing Oracle Fusion quarterly releases, enhancements, production stabilization efforts, and continuous improvement initiatives.
• Experience managing global delivery teams operating within onshore, offshore, and hybrid delivery models.
• Experience serving as the primary delivery contact for enterprise Oracle clients and managing senior stakeholder relationships.
• Strong financial management experience including forecasting, budgeting, revenue management, resource planning, utilization, and margin management.
• Experience leading executive governance discussions and communicating effectively with senior client stakeholders.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Experience leveraging AI-enabled tools and automation solutions to improve operational efficiency, reporting, service management, and client outcomes.

• Bachelor's degree or equivalent work experience.
• 10+ years of Oracle consulting, service delivery, managed services, or technology leadership experience.
• Strong experience supporting Oracle Fusion Cloud Applications, including one or more of the following:
  Oracle Fusion ERP, Oracle Fusion Financials, Oracle Fusion SCM, Oracle Fusion EPM
• Proven experience leading Oracle Application Managed Services (AMS) engagements within enterprise environments.
• Strong understanding of AMS delivery frameworks, service operations, SLA/KPI management, incident management, problem management, change management, release management, and service governance.
• Experience managing Oracle Fusion production support environments while driving operational excellence, service optimization, automation, and customer satisfaction.
• Proven experience managing Oracle Fusion quarterly releases, enhancements, production stabilization efforts, and continuous improvement initiatives.
• Experience managing global delivery teams operating within onshore, offshore, and hybrid delivery models.
• Experience serving as the primary delivery contact for enterprise Oracle clients and managing senior stakeholder relationships.
• Strong financial management experience including forecasting, budgeting, revenue management, resource planning, utilization, and margin management.
• Experience leading executive governance discussions and communicating effectively with senior client stakeholders.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Experience leveraging AI-enabled tools and automation solutions to improve operational efficiency, reporting, service management, and client outcomes.

• Oracle Cloud Certifications preferred.
• PMP, Agile, Scrum, or related certifications preferred.
• Experience leading Oracle Fusion AMS transformation and support engagements.
• Experience supporting transitions from implementation to managed services environments.
• Experience with in Manufacturing, Consumer Products, Retail, Life Sciences, Financial Services, Energy & Utilities, or Public Sector industries.
• Prior consulting or professional services experience strongly preferred.
• Experience leveraging Oracle AI capabilities, digital assistants, predictive analytics, and intelligent automation within Oracle Cloud environments.