Senior BMC Platform Engineer Job Washington area,District of Columbia USA,IT/Tech

Leads administration and optimization of the BMC ITSM platform, including CMDB, asset, and change management.
The role works in an enterprise hosting environment and requires practical capability in experience supporting enterprise itsm platforms (e.g., bmc remedy/helix), including cmdb, asset, and change management modules. skilled in platform configuration, integration, data management, and workflow automation. familiar with itil processes, system integration, and reporting/analytics within large-scale enterprise environments.

Roles and responsibilities:

Leads administration and optimization of the bmc itsm platform, including cmdb, asset, and change management; configures workflows, maintains data integrity, and integrates with enterprise systems.

What You Will Be Responsible For:

configures workflows, maintains data integrity, and integrates with enterprise systems.
supports ITSM processes, including change management and CAB/ERB coordination, ensuring accurate configuration tracking and documentation.
performs troubleshooting, implements enhancements, and supports automation to improve platform efficiency and service delivery. Supporting Deliverables: D-ITSM-01 and D-ITSM-02. D-ITSM-03 and D-TEC-06. D-TEC-03 and D-RE-01.

Core Skills You Need on Day One:

Experience supporting enterprise ITSM platforms (e.g., BMC Remedy/Helix), including CMDB, asset, and change management modules. Skilled in platform configuration, integration, data management, and workflow automation. Familiar with ITIL processes, system integration, and reporting/analytics within large-scale enterprise environments.

Roles and Responsibilities:

Leads administration and optimization of the BMC ITSM platform, including CMDB, asset, and change management
configures workflows, maintains data integrity, and integrates with enterprise systems
supports ITSM processes, including change management and CAB/ERB coordination, ensuring accurate configuration tracking and documentation
performs troubleshooting, implements enhancements, and supports automation to improve platform efficiency and service delivery. Supporting Deliverables: D-ITSM-01 and D-ITSM-02. D-ITSM-03 and D-TEC-06. D-TEC-03 and D-RE-01

How the Role Operates:

Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.

What Success Looks Like:

Systems and services remain stable, supportable, documented, and compliant with operational standards.
Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Deliverables You Will Support Your responsibility:

Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.

D-ITSM-01 – CMDB Accuracy Report: Report CMDB audit results, data-accuracy metrics, discrepancies, and remediation actions needed to maintain accurate configuration-item inventory. Timing:
First day of each quarter.
D-ITSM-02 – Change Management Process Report: Report RFC volume, change success rate and trends, and include ERB/CAB meeting minutes. Timing:
First day of each month.
D-ITSM-03 – ITSM Process Documentation: Maintain documented processes and SOPs for asset, configuration, and change management. Timing:
Initial delivery 90 days after award; update as required.
D-TEC-06 – Technical Documentation Library: Create and continuously maintain SOPs, configuration guides, and…