System​/Cloud Engineer

• Supports administration and operations of enterprise systems, platform infrastructure, and on-premises and cloud environments, including provisioning, configuration, monitoring, and maintenance of servers, virtualization, storage, and cloud resources.
• The role works in an enterprise hosting environment and requires practical capability in enterprise systems administration, cloud and platform infrastructure management, windows/linux administration, virtualization (e.g., vmware), storage and server management, system provisioning and configuration, patch management, troubleshooting and root cause analysis, automation (e.g., powershell, python), system monitoring, performance optimization, and itil-aligned itsm processes.

• Supports administration and operations of enterprise systems, platform infrastructure, and on-premises and cloud environments, including provisioning, configuration, monitoring, and maintenance of servers, virtualization, storage, and cloud resources; performs tier 2/3 troubleshooting, root cause analysis, and system updates, patches, and automation.

• performs Tier 2/3 troubleshooting, root cause analysis, and system updates, patches, and automation.
• supports workload migration, system and performance optimization, and change execution through ITSM processes.
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01, D-TEC-02, and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01, D-ITSM-02, and D-RE-01 and D-RE-02.

• Enterprise systems administration, cloud and platform infrastructure management, Windows/Linux administration, virtualization (e.g., VMware), storage and server management, system provisioning and configuration, patch management, troubleshooting and root cause analysis, automation (e.g., Power Shell, Python), system monitoring, performance optimization, and ITIL-aligned ITSM processes.
  
  Roles and Responsibilities:
  
  Supports administration and operations of enterprise systems, platform infrastructure, and on-premises and cloud environments, including provisioning, configuration, monitoring, and maintenance of servers, virtualization, storage, and cloud resources
• performs Tier 2/3 troubleshooting, root cause analysis, and system updates, patches, and automation
• supports workload migration, system and performance optimization, and change execution through ITSM processes
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01, D-TEC-02, and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01, D-ITSM-02, and D-RE-01 and D-RE-02

• Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution.
• Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
• Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.
• Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery.

• Systems and services remain stable, supportable, documented, and compliant with operational standards.
• Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
• Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal…