Strategic Customer Success Manager
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-09-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
-
Sales
Job Description & How to Apply Below
- Own and deepen relationships with a portfolio of strategic accounts, serving as their primary guide to adopting and scaling our AI solution
- Understand each client’s business goals, KPIs, and how our AI solution fits into and accelerates their broader strategy
- Lead onboarding, adoption, and expansion efforts tailored to each client’s unique needs, with a strong focus on driving deep, sustained engagement with our AI solution
- Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities and shape the roadmap for our AI solution
- Develop and execute success plans, QBRs, and health checks for each account, with AI adoption and value realization as a core measure of success
- Identify upsell, cross-sell, and renewal opportunities in partnership with Sales, particularly around expanded use cases for our AI solution
- Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention
- Drive change management and enablement programs — training sessions, best-practice playbooks, and internal champions — that build client confidence and fluency with our AI solution
- Deliver insights, best practices, and industry trends that help clients get the most value out of our AI solution
- Track key metrics such as AI feature adoption, product usage, NPS, churn, and account health, and translate them into a compelling value story for clients and internal stakeholders
- 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products
- Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology
- Exceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite
- Strong business acumen and a consultative approach to client interactions
- Proven ability to work cross-functionally and influence without authority
- Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape
- Genuine curiosity about AI, with a passion for helping clients understand, adopt, and unlock its value
- Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms
Demonstrates expertise in managing strategic accounts and driving AI solution adoption, with a strong focus on client engagement and satisfaction. Proficient in developing success plans and leveraging metrics to deliver value and insights to clients.
Highest-signal resume keywords- Customer Success Management
- AI Solution Adoption
- Cross-Functional Collaboration
- Enterprise Account Management
- CRM Tools Proficiency
- Account Management
- AI Adoption Strategies
- Change Management
- KPI Tracking
- Consultative Selling
- Exceptional Communication
- Relationship Building
- Presentation Skills
- Business Acumen
- Curiosity About AI
- SaaS
- Emerging Technology
- Client Engagement
- Value Realization
- Account Health
- Salesforce
- Gainsight
- Churnzero
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×