ServiceNow Application Architect

Koniag Data Services, LLC (KDS), a Koniag Government Services company, is seeking an experienced Service Now Application Architect to support KDS and our government customer. This position is Remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

• Architect and Design Solutions:
  Define and implement Service Now architecture standards, ensuring alignment with business objectives and IT strategy. Evaluate deployed applications to identify opportunities for improvement.
• Platform Administration:
  Support administration of the platform including authority-to-operate (ATO), instance patching, upgrades, environment clones and MID server management.
• Recommend Solutions:
  Using expert knowledge of platform capabilities, combined with observations of how the client is using the platform, recommend and document solutions for client consideration that align with product entitlements and business objectives.
• Implement Solutions:
  Perform hands-on development to deliver solutions spanning both out of the box and custom applications.
• Grow the Service Now Practice:
  Support business development opportunities with subject matter expertise in the form of solutioning or proposal writing and support fellow practitioners within the Service Now Community of Practice.

• Minimum of bachelor’s degree and five-plus years of experience in Service Now development or equivalent expertise.
• Experience with IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Security Operations (Sec Ops), custom application development, and Service Now’s Next UI work spaces.
• Experience with Service Now’s Now Assist and/or Agentic AI capabilities desired.
• Experience with Now Mobile and/or Mobile Agent desired.
• Experience with systems integration is expected.
• Ability to obtain a Public Trust Clearance.
• Service Now Certified Application Developer (CAD) or Certified Technical Architect (CTA) certifications preferred.

• Must have excellent written and oral communications skills.
• Must have experience demonstrating solutions or capabilities to senior leaders.
• Must be comfortable working in a fast‑paced, matrixed team environment, with a client‑centric culture, and an environment of high performers.
• Must be able to multi‑task and shift priorities as needed.
• Must be able to work effectively with numerous stakeholder types and bring a group to consensus

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e‑mail at  or by calling  to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate…