NOC Technician Tier 2

Koniag IT Systems, Inc, a Koniag Government Services company, is seeking a NOC Technician Tier 2 to support KTS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

We are seeking an experienced Network Operations Center (NOC) Tier 2 Technician to join our 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a skilled technical professional with proven experience in network operations, incident resolution, and technical troubleshooting, capable of handling escalated issues and providing advanced support in a high-availability environment.

This position offers the opportunity to work with cutting-edge technologies while supporting critical operations.

The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations Center. This role operates within a 7x24x365 NOC environment and is responsible for resolving complex technical issues while mentoring Tier 1 staff. Principal responsibilities will include but are not limited to:

• Monitor and manage enterprise network infrastructure, servers, and applications using advanced monitoring and analysis tools
• Receive escalated incidents from Tier 1 technicians and perform in-depth troubleshooting and root cause analysis
• Diagnose and resolve complex network connectivity, performance, and configuration issues
• Perform advanced analysis of network traffic, system logs, and performance metrics to identify and resolve issues
• Execute configuration changes on network devices including routers, switches, firewalls, and load balancers
• Coordinate incident response activities and manage communication during major incidents or outages
• Collaborate with network engineers, system administrators, and vendors to resolve technical issues
• Develop and maintain runbooks, standard operating procedures, and technical documentation
• Provide technical guidance and mentorship to Tier 1 technicians
• Participate in problem management activities to identify and eliminate recurring issues
• Support planned maintenance windows by executing changes and monitoring systems during implementation
• Conduct post-incident reviews and contribute to continuous improvement initiatives
• Perform capacity planning analysis and provide recommendations for infrastructure improvements
• Manage and prioritize multiple critical incidents simultaneously
• Utilize remote access tools to troubleshoot and resolve issues on network devices and servers
• Create and update network diagrams, documentation, and knowledge base articles
• Participate in on-call rotation and respond to critical incidents outside normal business hours
• Validate and test backup and disaster recovery procedures
• Monitor and respond to security alerts and potential security incidents
• Generate reports on system availability, incident trends, and performance metrics

• Associate's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and experience
• 3-5 years of hands-on experience in network operations, NOC environment, or similar technical support role
• Demonstrated experience troubleshooting complex network and system issues
• Experience working in a 7x24x365…