Cloud Application Engineer

Arnold & Porter is an international law firm with offices throughout the United States, Europe, and Asia. The firm advises clients on complex regulatory, litigation, and transactional matters across a broad range of industries, including many of the world's leading companies and organizations.

We are seeking a Cloud Application Engineer to join our Technology team. This role provides support for the firm’s messaging, cloud, identity, and infrastructure environments under the guidance of senior engineers. The successful candidate will assist with maintaining, monitoring, and troubleshooting Microsoft Exchange Server and Exchange Online, Microsoft Azure, Microsoft Entra , Microsoft 365, mobile device management platforms, and related enterprise services.

This is an excellent opportunity to build a strong foundation in cloud and infrastructure engineering while contributing to secure, reliable, and high-performing technology services in a sophisticated professional-services environment.

This role may work fully remote in a firm approved U.S. state.

• Assist with the day-to-day administration and monitoring of on-premises Microsoft Exchange Server and Exchange Online in a hybrid environment, including mailboxes, distribution groups, mail flow, and connectors.
• Monitor and troubleshoot global address list synchronization across the firm’s directory environments.
• Support the configuration, monitoring, and troubleshooting of Cisco Iron Port and Abnormal Security email-protection platforms, including mail-flow policies, content filtering, quarantine management, and phishing mitigation.
• Assist with administration of Litera Metadact, including server configuration, policy updates, and end-user issue resolution.
• Support the firm’s LISTSERV platform, including list creation, subscriber management, and mail-delivery troubleshooting.
• Assist senior engineers with the configuration and monitoring of Microsoft Azure resources, Microsoft Entra , single sign-on integrations, Conditional Access policies, and Microsoft authenticator multifactor authentication.
• Provide administration and support for Microsoft 365 applications and services, including One Drive, Bookings, Loop, Project, Visio, One Note, and Microsoft 365 Copilot.
• Assist with enrollment, configuration, compliance policies, application assignments, and troubleshooting for devices managed through Microsoft Intune and Workspace ONE (Air Watch).
• Assist with user provisioning, configuration, and support for enterprise SaaS platforms, including Zoom, Webex, Box, Docu Sign, Adobe Admin Console, Adobe Sign, and firm-approved AI tools.
• Monitor system health, mail queues, and service alerts across messaging and cloud infrastructure; document and escalates incidents as appropriate.
• Perform routine maintenance, including patching, certificate renewals, backup verification, and log review.
• Assist with troubleshooting mail-delivery issues involving SPF, DKIM, DMARC, routing, and connector configurations.
• Participate in the planning, testing, and execution of Exchange hybrid, Azure, and messaging-infrastructure projects, upgrades, and migrations.
• Provide Tier 2/3 support for messaging and infrastructure tickets escalated from the Service Desk, ensuring timely resolution and clear communication.
• Support change-management processes by testing and validating changes before production deployment.
• Create and maintain accurate technical documentation, configuration records, support procedures, and knowledge-based articles.
• Stay current on vendor updates, patches, and best practices for supported platforms.
• Ensure infrastructure changes comply with firm change-control, cybersecurity, and documentation standards.

• Bachelor’s degree in Computer Science,…