VMware VDI Engineer

• Supports the administration and operations of VDI environments, including provisioning, configuration, monitoring, and maintenance of virtual desktops and supporting infrastructure.
• The role works in an enterprise hosting environment and requires practical capability in experience supporting vmware vdi environments, including horizon/omnissa, vsphere, and virtual desktop infrastructure platforms. skilled in provisioning, configuration, monitoring, and troubleshooting virtual desktops and supporting infrastructure. familiar with performance optimization, user session management, and itil-aligned itsm processes.

• Supports the administration and operations of vdi environments, including provisioning, configuration, monitoring, and maintenance of virtual desktops and supporting infrastructure; performs tier 2/3 troubleshooting, root cause analysis, and resolves performance and availability issues.

• performs Tier 2/3 troubleshooting, root cause analysis, and resolves performance and availability issues.
• supports onboarding and Operational Rollout Plans.
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01 and D-ITSM-02. D-TEC-06 and D-OM-03.

• Experience supporting VMware VDI environments, including Horizon/Omnissa, vSphere, and virtual desktop infrastructure platforms. Skilled in provisioning, configuration, monitoring, and troubleshooting virtual desktops and supporting infrastructure. Familiar with performance optimization, user session management, and ITIL-aligned ITSM processes.
  
  Roles and Responsibilities:
  
  Supports the administration and operations of VDI environments, including provisioning, configuration, monitoring, and maintenance of virtual desktops and supporting infrastructure
• performs Tier 2/3 troubleshooting, root cause analysis, and resolves performance and availability issues
• supports onboarding and Operational Rollout Plans
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01 and D-ITSM-02. D-TEC-06 and D-OM-03

• Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution.
• Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
• Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.
• Support onboarding, implementation, and rollout activities while coordinating dependencies with engineering and operations teams.
• Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery.

• Systems and services remain stable, supportable, documented, and compliant with operational standards.
• Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
• Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.

• D-TEC-01 – Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications and support Change Management approval. Timing:
  As required.
• D-TEC-07 –…