Manager, Implementations

Position Summary

The Manager, Implementations is responsible for managing a team of implementation professionals and providing leadership, coaching, and direction to ensure high-quality delivery across all client projects. Additionally, they will lead and coordinate client implementations of new Data Spring solutions, with a primary focus on Coordination of Benefits (COB) implementations while also supporting other Data Spring solution implementations as business needs require.

This leader will serve as a trusted subject matter expert on COB implementation strategy, helping clients successfully adopt complex healthcare data exchange solutions while mentoring implementation team members supporting both COB and non‑COB products.

This position requires an ability to assess the needs of clients during the implementation process and to lead the solutioning process s position interacts with and is an integral part of a team of professionals dedicated to the achievement of client satisfaction, revenue realization and long‑term growth in line with Data Spring goals.

The Manager, Implementations is a full-time, remote, exempt position and reports to the Director, Implementations.

• COB Leadership:
  Serve as the implementation lead for Data Spring's COB solution portfolio, providing guidance on implementation strategy, healthcare data exchange workflows, client best practices, operational readiness, and complex client scenarios while supporting knowledge sharing across the implementation organization.
• Client Training & Solution Delivery:
  Lead pivotal, high value clients through complex implementation projects, with an emphasis on COB solutions, by conducting training sessions using presentations and solution demonstrations; troubleshooting issues; and providing ongoing guidance, support, and answers to client questions to ensure successful adoption of all Data Spring solutions.
• Subject Matter Expertise:
  Serve as the implementation team's subject matter expert for COB solutions, partnering cross departmentally to prioritize enhancements, resolve client challenges, communicate product feedback, and support the continued evolution of Data Spring's COB offerings.
• Client Engagement:
  Act as the primary point of contact for clients during the implementation process, ensuring clear communication, managing expectations, and resolving any issues that arise.
• Requirements Analysis:
  Work closely with clients to understand their specific needs, gather requirements, and customize implementation plans accordingly.
• Solution Design:
  Collaborate with internal teams to design scalable implementation approaches that address client requirements, particularly for complex COB workflows, eligibility processes, and healthcare data integrations.
• Team Development:
  Recruit, train, and develop implementation team members, providing coaching, mentoring, and performance feedback to foster professional growth.
• Quality Assurance:
  Establish and maintain quality standards for implementation processes, ensuring deliverables meet or exceed client expectations.
• Continuous Improvement:
  Drive continuous improvement initiatives to enhance implementation methodologies, streamline processes, and optimize efficiency.
• Documentation:
  Ensure comprehensive documentation of implementation processes, configurations, and client‑specific requirements for future reference and knowledge sharing.
• Stakeholder Management:
  Build and maintain strong relationships with internal stakeholders, including sales, product development, and customer support teams, to ensure alignment and collaboration throughout the implementation lifecycle.
• Risk Management:
  
  Identify and mitigate risks associated with implementation projects, proactively addressing…