Manager, Salesforce & Business Systems

About Us

Independent Sector (IS) is the nation's membership organization for nonprofits and philanthropy. Our vision is for a charitable sector that is healthy, trusted, and equitable and helps all people in the United States thrive in a vibrant civil society and just democracy. We unite nonprofits and philanthropy to strengthen the charitable sector, identifying structural challenges and mobilizing around policy and practice solutions.

Independent Sector aims for a sector where charitable organizations are financially robust; powered by a thriving workforce that reflects the communities they serve; trusted, well-governed, and effective; and informed and active advocates.

Driven by the deep recognition of our impact, our organization is growing to meet the need for our services. At IS, we are seeking passionate individuals with a deep understanding of the social sector and a commitment to strengthening nonprofit institutions that, in turn, strengthen our nation. We deeply value diversity, equity, and inclusion, and we welcome those who bring their whole selves to our work.

In this role, you will have a unique opportunity to shape the future of our team and our sector. If you are ready to make a meaningful impact, drive transformative change, and lead with purpose and passion, we invite you to join us in advancing this critical mission.

The Manager, Salesforce & Business Systems serves as the primary administrator and technical owner of the organization's Salesforce environment and supports the integration of Salesforce with other enterprise SaaS platforms. The position is responsible for the day-to-day administration, configuration, support, data integrity, and continuous improvement of Salesforce and works closely with staff and external partners to translate business needs into effective technology solutions.

As part of this role, the Manager, Salesforce & Business Systems also provides technical support for integrations and data flows between Salesforce and other organizational platforms. This role requires a hands-on Salesforce administrator who can troubleshoot problems, improve business processes, manage integrations, and help ensure that the organization's technology platforms operate as a cohesive ecosystem. The Manager also develops dashboards and reporting that enable staff and leadership to better understand and use organizational data.

This position is well suited for a curious, analytical technologist with a developer mindset who understands both the technical capabilities of Salesforce and how technology can be applied to improve business processes. The ideal candidate brings strong Salesforce administration experience and the technical aptitude and interest to expand their expertise across connected platforms over time. Rather than focusing solely on maintaining Salesforce, this individual will partner with stakeholders to improve processes, integrations, data flows, and the overall use of technology across the organization.

• Serve as the primary administrator and technical resource for the organization's Salesforce environment.
• Manage Salesforce users, roles, profiles, permission sets, sharing rules, security settings, and other access controls.
• Develop user documentation, procedures, and training materials and provide training when needed.
• Provide technical support and guidance to Salesforce users and other platform users as appropriate.
• Configure and maintain Salesforce objects, fields, record types, page layouts, flows, reports, dashboards, and other platform functionality.
• Evaluate business requirements and recommend solutions that balance user needs, maintainability, data quality, security, and platform best practices.
• Design, test, document, and deploy enhancements to Salesforce functionality and business processes.
• Monitor Salesforce performance, storage, automation, integrations, and data quality and address issues as needed.
• Troubleshoot Salesforce issues, identify root causes, and coordinate with external consultants or vendors when escalation is required.
• Stay current with Salesforce releases and capabilities and evaluate opportunities to improve the organization's use of the platform.

• Serve as the primary technical resource to monitor, support, and maintain integrations between Salesforce and other organizational SaaS platforms.
• Collaborate with vendors and consultants to design, configure, test, and implement new…