Storage​/SAN Engineer

• Supports administration and operations of storage and SAN infrastructure, including provisioning, configuration, monitoring, and maintenance of storage arrays and SAN fabrics.
• The role works in an enterprise hosting environment and requires practical capability in enterprise storage and san administration, including fibre channel, san fabrics, and storage arrays; storage provisioning and configuration.

• performs Tier 2/3 troubleshooting, root cause analysis, and storage updates, patches, and performance tuning.
• supports backup, recovery, and data protection operations, onboarding of new technologies, and execution of Operational Rollout Plans.
• executes changes through ITSM processes.
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03, D-TEC-04, and D-TEC-05. D-ITSM-01 and D-ITSM-02. D-TEC-06 and D-OM-02.

• Enterprise storage and SAN administration, including Fibre Channel, SAN fabrics, and storage arrays
• storage provisioning and configuration
• system monitoring and troubleshooting
• performance tuning
• backup, recovery, and data protection
• and ITIL-aligned ITSM processes.
  
  Roles and Responsibilities:
  
  Supports administration and operations of storage and SAN infrastructure, including provisioning, configuration, monitoring, and maintenance of storage arrays and SAN fabrics
• performs Tier 2/3 troubleshooting, root cause analysis, and storage updates, patches, and performance tuning
• supports backup, recovery, and data protection operations, onboarding of new technologies, and execution of Operational Rollout Plans

• Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution.
• Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
• Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.
• Support onboarding, implementation, and rollout activities while coordinating dependencies with engineering and operations teams.
• Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery.

• Systems and services remain stable, supportable, documented, and compliant with operational standards.
• Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
• Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.

• D-TEC-01 – Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications and support Change Management approval. Timing:
  As required.
• D-TEC-07 – Operational Rollout Plan: Plan operational integration of new technology, including SOPs, training, monitoring integration, cutover steps, and operational readiness. Timing:
  As required for new technology/onboarding.
• D-TEC-03 – Monthly System Performance & Availability Report: Provide system health, availability, SLA uptime, CPU/memory/storage trends, capacity forecasts, and service interruption summaries. Timing:
  Monthly, as agreed upon award.
• D-TEC-04 – Root Cause Analysis (RCA) Report: Document the incident timeline, root cause, business impact, corrective actions, and…