Help Desk

5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team.

Title:

Help Desk Specialist or Desktop Services

Openings: 5

Location:

Securities Exchange Commission, Washington, D.C.

- Easy access to Union Station Metro

Duration:
Temp to Perm

Supporting Dell laptops, desktops, working in windows 7, and office 2010

• Develops best practices for processes and procedures (ITIL process environment).
• Supports Operating Systems:
  Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX;
• ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access);
• Provides support on complex hardware and operating system software.

• Resolves software and hardware desktop issues.
• Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.
• Produces/maintains network docs (network map, SOPs, inventory, and switch configs).
• Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades.
• Assists Help Desk Lead with managing daily operations.
• Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.
• Provides end user training instruction.

Successful candidates must be dependable and punctual.

Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position.