H-TAP Tier 2 VIP Desktop Support

IT Service Desk Representative

Are you passionate about helping users solve technical issues and keeping critical systems running smoothly? Apex Systems is hiring Tier 1 IT Service Desk Representatives to support technology operations for U.S. House offices in Washington, D.C. and nationwide. This is a great opportunity to work in a fast-paced, high-impact environment supporting a wide range of hardware, software, and mobile technologies.

What You'll Do

• Provide Tier 1 technical support via phone, chat, remote tools, and occasional on-site visits
• Troubleshoot Windows, macOS, iOS, Android, printers, and peripherals
• Support Office 365, COTS applications, and House-approved software
• Assist users with VPN, RSA SecurID, Cisco Any Connect, and secure remote access
• Create and update documentation and knowledge base articles
• Communicate service alerts and updates across multiple channels
• Escalate complex issues to Tier 2 or engineering teams when needed
• Contribute to ongoing projects and process improvements

What We're Looking For (Must-Haves)

• Experience supporting Windows, macOS, iOS, and Android
• Ability to troubleshoot PCs, Macs, mobile devices, printers, and COTS software
• Strong customer service and communication skills
• Familiarity with networking basics and TCP/IP troubleshooting
• Experience with Active Directory, Office 365, and mobile OS support
• Experience with MDM tools (JAMF, ABM, Workspace ONE, Intune)
• Ability to work independently and lift up to 50 lbs when needed
• Must be an authorized U.S. worker and able to pass a U.S. Capitol Police background check

Nice-to-Have Skills

• CompTIA A+, Network+, Security+
• ITIL or M365 certifications
• Experience in IT call center environments
• Relevant IT degree or additional industry certifications

Work Environment

• On-site at the U.S. Capitol Complex in Washington, D.C.
• 24/7 service desk with rotating shift schedules (most roles fall under Shift
  1)
• Fast-paced, customer-focused environment supporting executive-level staff

How to Apply

Interested candidates should send their resume directly to:

Please include "Tier 1 IT Service Desk – Your Name" in the subject line.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.