Junior Help Desk Support

Long-Term Contractor Opportunity

We are seeking a long-term contractor (12 months+) for this project in Washington DC. Will be providing project coordination and help desk support to volunteers on operation systems.

• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.

• Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.

• Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.

• Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.

• In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.

• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.

• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.

• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.

• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Log Mein Rescue Technician Console, Brainshark, Zendesk Technology, Salesforce, and JIRA software tools.