AI Program Coordinator

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Data Science, Business Administration, Public Administration, or a related field.
• Minimum of 2 years of relevant professional experience.
• Demonstrated experience in customer service, stakeholder engagement, or project coordination/management in a technical or service‑focused environment.

• Knowledge of technology applications and platforms that enable CAO business.
• Solid understanding of core AI concepts and knowledge of GenAI concepts, including LLMs, RAG/MCP architecture and agents, preferred.
• Ability to manage information technology projects.
• Ability to deliver outstanding customer services experiences to customers.
• Knowledge of Organizational Change Management principles; ability to develop and implement measurements and metrics to achieve positive change.
• Knowledge of Technical Change Management/Service Management/ITIL preferred.
• Knowledge of digital channels and communications technology and skill in marketing and branding.
• Skill in project and program management, including stakeholder engagement and management of large, technical projects.
• Skill in consultation and coordination.
• Skill in data collection and survey development; ability to analyze and manage data, conduct research, and develop reports.
• Ability to develop and implement creative and innovative concepts into new and existing content.
• Ability to effectively communicate orally and in writing with executive leadership, management staff, information technology professionals, and non-technical users.
• Employees within this position are expected to demonstrate the following HIR Technical
  
  Competencies:
  
  Analytics;
  Consultation and Outreach;
  Information Management;
  Information Resources Strategy and Planning;
  Information Technology Support, Knowledge of Emerging Trends and Industry Best Practices; and Project Management.
• All employees within CAO are expected to demonstrate the following general competencies:
  Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).