Sr. Technical Writer

Overview

Dexteritech Solutions, LLC (DTS) is seeking a skilled Technical Writer/Editor, Senior with a strong background in strategic communications to support our Department of Veterans Affairs (VA) Office of Information and Technology (OIT) customer. The candidate must be a self-starter who can quickly understand new assignments, conduct research, provide relevant content, offersolutionsand is adaptable. A baseline understanding of IT and experience with Organizational Change Management would be preferred.

The environment is dynamic, and theclientneeds are often evolving. Flexibility and forward-thinking views are important for success.

• Conducting research, analyzing data,identifying trends, and preparing reports.

• Determining program requirements and making recommendations.

• Analyzing programs, policies, procedures, and systems and making recommendations tooptimizethese.

• Drafting new or revised policies and procedures.

• Assisting program managers with the development of budgets and schedules as well as tracking metrics.

• Identifying and resolving issues and problems.

• Planning, analyzing, and evaluating the effectiveness of operations and programs.

• Preparing and presenting reports and recommendations

• Collaborates with executive teams and IT groups to create a framework and process for continuously improving and testing new content.

• Repurposes content for a variety of audiences/stakeholders and uses.

• Performs quality control of content.

• Edits narrative and graphic products toidentifyand correct grammatical formatting and logic errors and toidentifylogical inconsistencies that will require author attention.

• Establishes processes and materials to build knowledge sharing based on how information flows from products/product line managers and across the organization.

• Bachelors inbusinessdiscipline,computer science, electronics engineering or other engineering or technical disciplineisrequired(8 years ofadditionalrelevant experience may be substituted for education).

• 5+ years of experience.

• Must have experience in editing narrative and graphic products toidentifyand correct grammatical formatting and logic errors and toidentifylogical inconsistencies that will require author attention.

• Must have knowledge in how to plan,analyze and evaluate the effectiveness of operating programs.
• Must be able to use source data to evaluate the effectiveness of programs and business processes.
• Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations
• Must have experience in theapplicationa variety of word processing, spreadsheet, graphics, and scheduling tools.
• Must have experience in explaining in simple language scientific and technical ideasthat are difficult for the average reader to understand.
• Advanced writing and editing skills
• A firm grasp of the challenges of communicating in the various channels available today
• Flexibility, ingenuity, creativity, diplomacy, and a willingness to learn and adapt
• Proficient with Microsoft Office products including Word, PowerPoint, MS Teams, or other editing and GUI editing software.
• Ability to obtain andmaintaina
  
  Tier II Moderate Risk Background Investigation.
• Legal authorization to work in the U.S.

• Experience supporting large Cabinet-level federal agencies, ideally the Department of Veterans Affairs.

• Provide expert guidance tooptimizesystems, procedures, and processes, evaluate operational and programeffectivenessand develop solutions to make improvements or address performance issues.

• Strong project management, analytical thinking, and problem-solving skills

• Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment.

• Capable self-starter with a drive to get all types of work done and high attention to detail.

• Excellent ability to communicate across most mediums and settings.

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.

We invest in the…