Senior Director - Partner

Senior Director
- Experience Partner

Location:

US-DC-Washington

Job :

Category:
Management

Position Type:
Full-Time

Employee Type:
Regular

Location Type:
Hybrid

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the Gov Tech 100 list over the past 5 years and has been recognized as the best companies to work on Built In.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.

By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Granicus Experience Group (GXG) isthedigital agencyat Granicus, a cross-functional team of strategists, analysts, communicators,and Granicus technology experts. Weleveragebest-in-class human-centered practices and a design-thinking approach to help our government and destination customers better connect with the people they serve.

GXG takes a consultative, collaborative approach to helping our customers maximize the value they get out of the Granicus platform and develop strategic, human-centered experiences that inform, educate and compel people to take action.

• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions.
• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context.
• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities.
• Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility.

• Demonstrate a polished, professional relationship with colleagues & customers.
• Assume positive intent.
• Be collaborative. Create space for and be open to different expertise and experiences.
• Be dependable and reliable for our customers and our colleagues.
• Be organized and manage your own workload.
• Be proactive. Be willing to jump in, not wait to be told.
• Be willing to try something new, not dependent on documented examples.
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.
• Be open to feedback. Listen with the same passion with which you want to be heard.
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.

The Senior Director, Experience Partner, is a leadership position that encompasses a combination of technical, operational, digital communications, and interpersonal skills. The candidate must balance project requirements, delivery tracking, and customer satisfaction…