More jobs:
Service Desk Technician; Tier 2
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-09-18
Listing for:
Aac-Inc
Full Time
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
All minimum requirements are required and must be stated in resume for eligibility and consideration.
General Responsibilites:- Ability to configure and troubleshoot COTS software and hardware, including PCs, Macs, mobile devices, printers, and peripherals.
- Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems.
- Foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues.
- Excellent customer service and communication skills, with a professional demeanor in interactions with executive-level staff and management.
- Ability to operate effectively in a fast-paced environment and meet tight deadlines.
- Demonstrated proficiency in business and systems analysis to identify, understand, and resolve user ssues.
- macos
- Remote access toots (e.g., Cisco Any Connect)
- VPN and secure remote connectivity (RSA SecurlD experience preferred)
- IT Call Center environments
- Active Directory user and account administration
- Supporting Microsoft Windows 10 and Office 365 applications
- Supporting mobile operating systems (iOS, Android)
- Supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online
- Experience with Mobile Device Management (MOM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or lntune.
- Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy))
- Five (5) years of advanced-level experience with Windows, macOS, iOS, and Android operating systems.
- Five (5) years of Active Directory user and account administration.
- Five (5) years of experience supporting Microsoft Windows and Office 365 applications.
- Three (3) years of experience supporting clients using remote access software.
- Three (3) years of experience supporting remote connectivity (VPN).
- Ability to lift up to 50 pounds of equipment as needed for on-site hardware support.
- Tier 3 contractors shall also have advanced Power Shell and Power Bl skills.
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