Help Desk Technician - FSP Job Washington area,District of Columbia USA,IT/Tech

Help Desk Technician - FSP

Zachary Piper Solutions – Reston, VA

Only open to 1 job; this is not a 2nd job/shift opportunity.

Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA. This position encompasses various work streams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities

Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
Identify and drive fixes with feature teams for volume drivers.
Execute documented deployment scripts and procedures.
Coordinate restoration actions with other teams.
Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
Identify and drive recovery levers with feature teams.
Apply problem‑solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
Update standard operation procedures and technical training guides documentation as needed.
Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills

Clearance:
Must hold an active TS/SCI with FS Poly.
Excellent customer service skills and focus.
Education:

Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
Adaptable to a fast‑paced environment with changing priorities.
Ability to execute work with precision in time‑sensitive outage scenarios.
Effective communication skills in both written and oral English.
Ability to perform work under continuous deadline pressure.
Openness to shift work, as 24/7 support is essential.

Compensation

Competitive Salary Range:
Up to $100,000 based on your experience and skills.
Comprehensive Benefits:
Medical, dental, vision, Paid Time Off (PTO), 401(k), sick leave if required, and holiday benefits.

This job opens for applications on 11/19/2025. Applications will be accepted for at least 30 days from the posting date.

Keywords

Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office
365, Help desk, Tier 1, Admin

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting