IT Helpdesk Technician II – Service Center

Overview

IT Helpdesk Technician II – Service Center

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) is seeking an IT Helpdesk Technician II – Service Center to provide in-person desktop support for users located at FCC HQ and GB campuses. This role supports Tier II technical troubleshooting and workstation setup.

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear and straightforward email correspondence with users to relay pertinent information or instructions.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answering and managing incoming calls routed through automated call distribution system
• Monitor SLA compliance for assigned tickets.
• Other duties as assigned.

• Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
• Must be a U.S. citizen and able to obtain Public Trust Clearance
• Successfully pass background and drug screening

Preferred Qualifications:

• Active CompTIA A+ certification (preferred)

Knowledge, Skills and Abilities:

• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment
• Able to remain composed and professional while speaking to customers
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look…