Junior Service Desk Technician

Description

Looking for an exciting new step in your IT career?

Leidos has an exciting IT Customer Support Junior Associate opportunity working onsite at our customer's headquarters located in Washington, D.C.

A highly motivated information professional who is interested in pursuing a career in Information Technology. This individual delivers excellent service to our federal customer by troubleshooting technical issues, resolving tickets promptly, and documenting incidents that require escalation.

• After an initial acclimation period, you will be responsible for greeting our customers via phone calls, ascertain the nature of the call, resolve issues where possible, open tickets via a ticketing system, and elevate to the appropriate work groups, when necessary.
• This position is a  hands-on  position working as part of a team located in Washing DC.
• Knowledge of commonly-used IT concepts, practices, and procedures within a Service Desk environment.
• Provide walk-up support for common issues; elevate complex cases to the correct team and document actions for tracking.
• Ability to effectively support end users with great customer service.
• Determine the functional area of the problem being reported, e.g. hardware, software, telecommunications.
• Document status updates and communicate to necessary parties.
• Provide follow-up to the user on the status of the problem until resolution.
• Document the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer's needs.

• Works to achieve day‑to‑day objectives consisting of typically routine tasks with minimal direction/supervision as well as implementation of new processes and support.
• Resolves routine problems and issues, with clearly prescribed solutions.

• High School diploma and a minimum of 1 year professional experience.
• Familiarity with Microsoft Office Suite applications.
• Excellent customer service, communication, organizational skills.
• Strong desire to pursue a career in Information Technology.
• Must be able to obtain and maintain a Public Trust security clearance prior to start.
• Must have a US Citizenship.

• Associates degree or equivalent in Information and Technology, computer science or a related field.
• One Relevant certification (e.g., , ITIL, HDI, Service Now, , CompTIA, Microsoft Azure, etc.,)
• Customer service background.
• Familiarity with Service Now.

Rate $40K-$50K

Pay Range $31,850.00 - $57,575.00

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.