More jobs:
IT Analyst
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-09-18
Listing for:
The Ford Agency
Full Time
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
The Ford Agency is actively recruiting for an IT Analyst for a top law firm in their DC office. This individual will join a busy team and provide technical end user support services including troubleshooting assistance, problem resolution, and remote desktop connection. This is a great opportunity for an experienced IT Analyst!
Responsibilities Include- Deliver Tier II deskside and remote support to the firm's end-users
- Keep track of service tickets and ensure their timely resolution
- Handle the imaging, configuration, and maintenance of the tech equipment
- Provide support in the procurement of hardware and tech equipment and oversee inventory
- 5+ years of desktop and end-user support experience
- Associate's degree required and further education is preferred
- Technical certifications are strongly preferred
- Experience in a large law firm or other professional services firm preferred
- Hands-on experience working with the Windows enterprise and Microsoft 365 applications
- Working knowledge of remote support tools, ticketing systems, and legal industry applications
- $70,000 - $95,000 annually DOE
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
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