Customer Engagement Specialist

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.

Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work:

• Support the establishment of a robust customer management effort to enhance governance and leadership engagement, formalize customer engagement and operating model development/delivery and implementation.
• Work to develop an overarching customer engagement strategy, coordinate and develop materials for client outreach, establish a communication plan, and contribute to schedule, risks, quality, and delivery requirements.
• Gain a working knowledge of application assessment for cloud migration and modernization readiness in support of our clients' efforts to grow cloud adoption.

Here’s what you need:

• 2+ years’ experience in one or a mix of the following areas:
• Change Management
• Workforce Transformation
• Agile Change
• Change Analytics
• Design Thinking
• Include 2-3 years of experience delivering change in a federal environment
• Familiarity with a digital technology platform (e.g. Salesforce, Pega, Service Now, Appian, etc.), a Cloud Service Provider (e.g. Amazon, Microsoft, Google), or Cyber Security

Security clearance:

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$78,600 - $160,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be…