TIER III Network Support Specialist

Job Description

Job Description

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* Tier III NOC Technician
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* Washington, DC - metro accessible, 4 days onsite, 1 day remote
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* Perm position, full benefits package, $120K, perhaps some flex depending on experience and certs
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MUST HAVE ONE OR MORE HIGH LEVEL CERTIFICAITON: CCNP, CCNP Security, JNCIP, or equivalent

RESPONSIBILITIES

• Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise

• Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues

• Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence

• Provide technical leadership and guidance to junior NOC technicians during critical incidents

• Design and implement solutions for network optimization, automation, and performance improvements

• Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues

• Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers

• Participate in and lead Major Incident Management calls with stakeholders and executive leadership

• Develop, maintain, and improve NOC procedures, runbooks, and technical documentation

• Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools

• Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues

• Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes

• Mentor and train Tier 1 and Tier 2 technicians on troubleshooting techniques and best practices

• Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes

• Execute complex network changes during maintenance windows with minimal service disruption

• Monitor and optimize network capacity, bandwidth utilization, and traffic patterns

• Coordinate with vendors and external service providers to resolve carrier and equipment issues

• Develop and maintain disaster recovery procedures and participate in failover testing

• Implement network security measures and respond to security incidents in coordination with security teams

• Create and present technical reports on network performance, incidents, and trends to management

• Participate in on-call rotation as the senior technical escalation resource

• Stay current with emerging technologies and industry best practices to continuously improve operations

REQUIREMENTS

• Bachelor’s degree OR equivalent experience

• 7+ years of experience in network operations, network engineering, or systems administration

• 5+ years of experience working in a 7x24x365 NOC or similar mission-critical environment

• Demonstrated experience as a senior escalation point for complex technical issues

• Supporting large-scale enterprise networks with thousands of users

• Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN)

• Advanced troubleshooting skills using packet analysis tools (Wireshark, tcpdump)

• Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT

• Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5)

• Proficiency with network monitoring and management platforms (Solar Winds, Nagios, Splunk, Net Flow/sFlow analysis)

• Knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols

• Expertise in load balancing, traffic engineering, and high-availability architectures

• Strong understanding of data center networking, fabric technologies, and virtualization

• Routing policy implementation and traffic optimization techniques

• Advanced…