Jira Service Management & Confluence Data Center Administrator

SCOPE OF SERVICES

The Jira Service Management & Confluence Data Center Administrator will provide remote administration, configuration, maintenance, and optimization support for enterprise Atlassian Jira Service Management and Confluence Data Center platforms. The resource will manage workflows, permissions, integrations, automation, plugins, security configurations, and platform enhancements to support BOP service management operations.

• Administer Jira Service Management and Confluence Data Center environments, including configuration, user management, workflows, permissions, and security settings.
• Perform platform maintenance, upgrades, patching, troubleshooting, and performance optimization.
• Configure and support Jira workflows, issue types, screens, fields, queues, dashboards, and service desk processes.
• Manage and customize Atlassian Marketplace applications, including Deviniti, Appfire (JSU/JMWE), Adaptavist Script Runner, and Insight Asset Management.
• Develop and maintain Jira automation, Groovy scripts, custom workflows, REST API integrations, and process improvements.
• Support Confluence Data Center administration, including spaces, permissions, clustering, indexing, integrations, and content management.
• Configure and maintain authentication, SSO, LDAP/Active Directory integrations, and security controls.
• Develop reports, dashboards, documentation, and knowledge materials.
• Provide technical support, issue resolution, and user guidance for Jira and Confluence users.

Note:

Candidates who do not have the mandatory skills will not be considered

• 5+ years of Atlassian Jira administration experience.
• Experience supporting Jira Service Management and Confluence Data Center environments.
• Strong knowledge of Jira workflows, permissions, automation, and enterprise configurations.
• Experience with Script Runner, Groovy scripting, REST APIs, JMWE, JSU, Deviniti plugins, and Insight Asset Management.
• Experience supporting enterprise-scale Atlassian environments.
• Ability to meet DOJ/BOP security clearance requirements.

• Atlassian Jira Administrator certification.
• Experience supporting government, federal, or regulated environments.
• ITIL/ITSM experience.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of:
Integrity to do the right thing even when it hurts;
Commitment to the long-term success and happiness of our customers, our people, and our partners;
Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.