Incident Manager

Responsibilities for this Position

Location: USA DC Washington

Full Part/Time: Full time

Job Req: RQ228469

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able to Obtain: Top Secret

Public Trust/Other

Required:

None

Job Family: Cyber and IT Risk Management

Job Qualifications:

Skills: Incident Management, Incident Resolution, Innovation

Certifications: None

Experience: 5 + years of related experience

US Citizenship

Required:

Yes

Transform technology into opportunity as an Incident Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As an Incident Manager, you are the foundation of our overall approach to executive IT support.

At GDIT, people are our differentiator. As an Incident Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on an Incident Manager joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

• Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
• Act as a key member of the quality control process by receiving issues through a triage process and routing them to the appropriate technicians.
• Define the process for how the team should work when handling incidents and following protocols.
• Use technical knowledge and experience to make appropriate decisions regarding incident resolution and service restoration.
• Assist technicians with troubleshooting and provide guidance based on professional expertise.
• Log all service request and incident details to ensure accurate record-keeping.
• Restore provided IT services to normal operation as quickly as possible.
• Report major system issues to upper management to maintain visibility on critical malfunctions.

• Required Experience
  : BA/BS (or equivalent experience), 5+ years of experience
• Required Certifications
  : ITILv4 Foundations
• Desired
  
  Certifications:
  
  ITIL 4 Practitioner:
  Incident Management, Cisco Certified Network Associate (CCNA), Security+, other leading market vendor certifications
• Security Clearance Level
  :
  Active Top Secret with SCI Eligibility
• Preferred
  
  Skills:
  
  BS/BA Highly Desired

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in cyber at GDIT and you'll find endless opportunities to grow alongside colleagues who share your focus on defending and protecting what matters.

The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and…