DCPS - Sr. ServiceNow Developer

DC Public Schools (DCPS) is seeking a full‑time Service Now Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s Service Now platform within the Office of Data & Technology.

This role will play a critical hands‑on role in configuring, maintaining, and evolving Service Now to support district‑wide business processes across multiple modules, including—but not limited to— Source‑to‑Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non‑technical stakeholders across a large public‑sector organization.

The Service Now Application Developer will ensure solutions are scalable, user‑centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school‑based teams.

• Serve as a primary administrator for the DCPS Service Now instance, supporting day‑to‑day service operations and maintenance.

• Configure and maintain Service Now applications, including forms, lists, workflows/flows, notifications and reporting.

• Support development and enhancement activities across multiple Service Now modules, including ITSM, HRSD, S2P, and other modules available.

• Design and maintain Service Catalog items and end‑to‑end workflows using Flow Designer, approvals, task routing, and notifications.

• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform‑aligned approaches.

• Coordinate with Office of Chief Technology officer (OCTO) for development, changes and support.

• Ensure configurations follow Service Now best practices, prioritizing configuration over customization and maintaining upgrade readiness.

• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.

• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.

• Partner closely with internal IT teams, vendors, and Service Now partners as appropriate.

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.

• Five or more years of hands‑on Service Now administration experience, including

• Ownership or co‑ownership of a Service Now instance.

• Strong foundational knowledge of the Service Now platform, including:

• Forms, lists, tables, and dictionary configuration

• Business Rules, Client Scripts, UI Policies, and UI Actions

• Roles and Access Control Lists (ACLs)

• Update sets and platform administration

• Proficiency in JavaScript for Service Now scripting (business rules, client scripts, UI policies)

• Demonstrated experience integrating Service Now with external systems via REST/SOAP APIs

• ITIL Foundation certification or equivalent ITSM process knowledge.

• Experience with one or more Service Now application areas such as ITSM, HRSD, S2P, CSM, or Sec Ops.

• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.

• Experience working in a public sector, K–12, education, or other highly regulated environment.

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience. Required 15 Years.

• Hands‑on Service Now administration experience, including ownership or co‑ownership of a Service Now instance. Required 10 Years.

• Strong foundational knowledge of the Service Now platform, including:
  Forms, lists, tables, and dictionary…