ServiceNow Developer

Description

Join Leidos’ Digital Sector as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting‑edge infrastructure solutions in support of some of our nation’s most sensitive and critical missions.

• Early-stage flexibility with partial telework during initial development phases
• Full-time on-site presence at secure facility in Washington, DC will be required as the program matures
• A collaborative, Agile environment where your input shapes the architecture from day one
• Dev platform based on Service Now, Elastic, AWS and Red Hat

• An active TS/SCI clearance (required for consideration)
• Willingness to complete and maintain additional customer suitability screenings throughout employment
• Current Security+ certification or higher/equivalent

• Support the setup, configuration, and implementation of Service Now ITSM, OMT, TSM, and TSOM modules.
• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Create and manage integrations with Service Now (Elastic, Netcool, Kafka, etc.).
• Coordinate and support platform and application upgrades.
• Help design and document business process flows and propose solutions based on operational needs.
• Configure Service Now functions and workflows to support ticketing, order management, and re‑engineered business processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the Service Now platform.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Design, build, and enhance Service Now applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross‑functional requirements to support ongoing Service Now configuration and support.
• Incorporate UI/UX requirements into Service Now development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.
• Integrate and maintain high‑quality data across multiple sources within the CMDB.

• Must hold an active TS/SCI clearance (required for consideration).
• Ability to work on-site in Washington, DC
• Current Security+ certification or equivalent/higher
• Ability to pass and maintain additional suitability screenings as required by customer
• Education and experience depending on job level:
  • Level III:
    Bachelor’s degree in a related discipline and 4-8 years of relevant experience. Additional experience may be considered in lieu of degree.
  • Level IV:
    Bachelor’s degree in a related discipline and 8-12 years of relevant experience (or a Master’s and 6+ years). Additional experience may be considered in lieu of degree.
  • Level V:
    Bachelor’s degree in a related discipline and 12+ years of relevant experience (or a Master’s and 10+ years). Additional experience may be considered in lieu of degree.
• At least 3 years of experience with the design, development, and support of technology infrastructure.
• At least 2 years of Service Now development.
• Experience with Service Now upgrades.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong…