IT Specialist II

About Bering Straits Professional Services, LLC

Bering Straits Professional Services (BSPS) is committed to world‑class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the U.S. Small Business Administration (SBA) as an 8(a) contractor. In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI).

PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard.

Location - Washington, DC

Wage/Salary Range: 99K - 103K

Applicants will be notified via phone or email within ten (10) business days of submittal.

• Systems Support Specialist:
  Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills.
• General IT and Administrative Support:
  Provide general IT and administrative support for a team of six Systems staff supporting EAP's 270 domestic users.
• Help Desk Support:
  Offer help desk support for out‑of‑scope, non‑consolidated IT services.
• Mobile Device Support:
  Provide support, troubleshooting, and inventory control for mobile devices (phones, tablets, laptops).
• Desk Side User Support:
  Offer ad hoc user support for Windows workstations, laptops, tablets, and smartphones.
• Hardware Installation and Maintenance:
  Install/move computer hardware, monitors, printers, multi‑function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
• User Training:
  Provide basic user training in Microsoft Windows, Office 365, DOS applications, systems, etc. Reload and configure software on laptops.
• Digital Video Conferencing and Secure Phone Technologies:
  Assist with digital video conferencing (DVC) and secure phone technologies.
• Liaison with DT Bureau Staff:
  Liaise with the Bureau of Diplomatic Technology (DT) staff for consolidated IT services.
• Coordination of DT Services:
  Coordinate DT services to EAP domestic offices and DT personnel at 47 overseas posts.
• Technology Trends:
  Stay current on technology trends to support EAP's mission.
• Technology Advancement Suggestions:
  Suggest areas for technology advancement and recommend equipment purchases/upgrades.
• Backup SharePoint Administrator:
  Serve as a backup SharePoint Administrator.
• Event Setup and Cleanup:
  Assist with prepping conference rooms before and after official events during the workday. Assist with setting up and cleaning up official office events.
• IT equipment inventory:
  Assist with IT assets annual inventory and spot checks.

• Education Requirements:
  
  Requires an associate degree in computer science or a related field.
• Level of Experience Requirements: N/A

• Must have a Top-Secret/SCI clearance - (1) position
• Must have a Secret clearance - (1) position

Supervisory Responsibilities:

This position will not have supervisory responsibilities.

Necessary

Physical Requirements:

Employees must always maintain a constant state of mental alertness. Must be able to lift 30 lbs. equipment.

Work Environment:
The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the…