Audiovisual Technician

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

AV Daytime Operations

Full time

Regular

Non-Exempt

Full On Campus Presence

SEIU Local 500 - Provost & Enrollment Division This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

The Audio-Visual Technician provides front-line technology support and services on-site or via phone or email for classes and events. This includes on-site troubleshooting, maintenance and repair of multimedia audiovisual equipment and systems in technology-enhanced classrooms and event spaces. This position also provides video streaming, webinars, videoconferencing, and lecture capture support for classes and events, including Zoom Rooms and other Hy-Flex systems and coordinates digital video and audio activities, including monitoring incoming and outgoing picture and sound feeds for streams.

The incumbent trains faculty, staff, and students in the use of classroom technologies, assists senior AV staff in maintaining and troubleshooting audio video equipment and systems, and provides technical support training in the use and maintenance of new equipment and technologies.

1.) Classroom Technology Support

• Deliver maintain and operate multimedia audiovisual equipment and systems used to support a wide variety of instructional methods and techniques in classrooms both in technology enhanced classrooms and in classrooms without or with limited installed technology.

• Troubleshoot and resolve technical problems with AV equipment used in classrooms. This includes, but is not limited to, projectors, LCD and plasma displays, control systems, media playback equipment, AV interface plates, projection screens, audio equipment (amps, microphones, speakers) and video cameras.

• Deliver supplemental equipment for classes and ensure that the equipment is set up properly.

• Report all unresolved classroom problems to senior technicians and AV management team via the AV database, Teams, and email.

• Provide input for the creation of departmental operating guidelines, procedures, and documentation related to classroom support operations as well as system and equipment improvements.

2.) Live Event Support

• Setup, test, operate, and calibrate audiovisual equipment, such as microphones, speakers, sound mixing boards, video and audio monitors, and projectors, for live and hybrid events and recordings.

• Serve as primary technical support for most early morning general and special events.

• Provide solutions for presentation needs frequently in high-pressure situations.

• Deliver supplemental equipment and ensure that the equipment is set up properly.

3.) Equipment Maintenance and Repair

• Participate in an ongoing program of maintenance and replacement for AV equipment.

• Conduct bi-annual room equipment checks as directed and perform necessary repairs.

• Provide on-site troubleshooting, maintenance, and repair of audio-visual equipment and systems such as projectors, switchers, DSP, button control panels, mixers, amplifiers, media players, doc cams, and other associated equipment. Reprogram control systems as needed.

• Carry out first line fault repairs and communicate with vendors when repairs cannot be resolved locally.

• Help with in-shop troubleshooting, preventative maintenance, and testing.

4.) Support Hybrid, Hy-Flex and Zoom Room Systems for Classes and Events

• Assist in operation of Hybrid, Hy-Flex and Zoom Room systems.

• Setup and operate cameras and audio devices for hybrid classes and events in spaces without built-in or malfunctioning streaming systems. Monitor streams to ensure quality and address any possible problems.

• Advise customers on appropriate formats, equipment or services for their event or class.

• Direct and coordinate activities of part time AV Technicians and other personnel in relation…