Web Services Administrator

• Supports administration and operations of web hosting environments, including SharePoint and others, and configuration, monitoring, and maintenance of web servers and applications.
• The role works in an enterprise hosting environment and requires practical capability in experience supporting enterprise web hosting environments, including web servers (e.g., iis, apache), application hosting, and related services. skilled in configuration, monitoring, troubleshooting, and performance optimization of web-based applications. familiar with scripting, security best practices, and itil-aligned itsm processes.

Roles and responsibilities:

• Supports administration and operations of web hosting environments, including sharepoint and others, and configuration, monitoring, and maintenance of web servers and applications; performs tier 2/3 troubleshooting, root cause analysis, and updates, patches, and performance tuning.

What You Will Be Responsible For

• performs Tier 2/3 troubleshooting, root cause analysis, and updates, patches, and performance tuning.
• supports onboarding of applications and execution of Operational Rollout Plans.
• executes changes through ITSM processes.
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01 and D-ITSM-02. D-TEC-06.

Core Skills You Need on Day One

• Experience supporting enterprise web hosting environments, including web servers (e.g., IIS, Apache), application hosting, and related services. Skilled in configuration, monitoring, troubleshooting, and performance optimization of web-based applications. Familiar with scripting, security best practices, and ITIL-aligned ITSM processes.
  
  Roles and Responsibilities:
  
  Supports administration and operations of web hosting environments, including SharePoint and others, and configuration, monitoring, and maintenance of web servers and applications
• performs Tier 2/3 troubleshooting, root cause analysis, and updates, patches, and performance tuning
• supports onboarding of applications and execution of Operational Rollout Plans
• executes changes through ITSM processes
• maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03 and D-TEC-04. D-ITSM-01 and D-ITSM-02. D-TEC-06

How the Role Operates

• Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution.
• Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
• Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.
• Support onboarding, implementation, and rollout activities while coordinating dependencies with engineering and operations teams.
• Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery.

What Success Looks Like

• Systems and services remain stable, supportable, documented, and compliant with operational standards.
• Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
• Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Deliverables You Will Support

Your responsibility:

Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.

• D-TEC-01 – Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications…