Business Process Reengineering Consultant

At Meta Phase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business.

Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

Meta Phase currently supports U.S. Department of Homeland Security Immigration and Customs Enforcement (ICE) through the IT Training and Communications Services (ITaCS) initiative, helping ICE users adopt, understand, and effectively use IT systems while maintaining training content, communications, and performance insights.

In support of this project, Meta Phase is seeking a Business Process Reengineering Analyst with three to seven (3-7+) years of experience to evaluate existing processes, identify inefficiencies, and implement strategies to optimize workflows within the organization. This role involves utilizing data-driven analysis and best practices to enhance operational efficiency and effectiveness across various functions.

• Evaluate current business processes to identify inefficiencies and areas for improvement, utilizing data-driven analysis and industry best practices.
• Develop and implement strategies to optimize workflows, enhancing operational efficiency and effectiveness across the organization.
• Collaborate with cross-functional teams to ensure that process improvements are effectively communicated and adopted by a geographically dispersed user base.
• Monitor and evaluate the effectiveness of process improvements and training initiatives, making adjustments as necessary based on feedback and performance metrics.
• Facilitate workshops and meetings to gather input from stakeholders and ensure alignment on process improvement initiatives.
• Document and communicate process changes, ensuring that all relevant parties are informed and trained on new workflows.
• Utilize project management methodologies to oversee the implementation of process improvements, ensuring timely delivery and adherence to project goals.

• Ability to successfully fulfill ICE Public Trust suitability requirements.
• Bachelor’s degree in information systems, business administration, management, or related field.
• 3-7 or more years of relevant experience in identifying inefficiencies and implementing strategies to optimize workflows for IT training solutions.
• 3 or more years of experience working in a U.S. Government environment.
• 5 or more years of experience supporting a large Federal law enforcement IT program.
• Strong analytical skills with the ability to interpret data and make informed decisions regarding process improvements.
• Experience in an Agile environment, demonstrating flexibility and adaptability in project execution.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Proven ability to lead process improvement initiatives…