Field Support Engineer
Listed on 2026-09-23
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IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
William C Smith & Co, Washington DC, DC, US
4 days ago Requisition
Salary Range: $60,000.00 To $70,000.00 Annually
WC Smith is seeking an experienced Field Support Engineer to provide hands‑on technical support across our corporate office and company locations throughout the DC area. This role is ideal for someone who enjoys troubleshooting, working directly with end users, and providing technical support in both office and field environments. The Field Support Engineer will provide desktop support, troubleshoot hardware and software issues, support Microsoft 365 applications, and assist with the day‑to‑day technology needs of employees across the organization.
Approximately 50% of this role requires local travel between WC Smith locations throughout the DMV area, so candidates must be comfortable regularly traveling to different company sites.
- Provide onsite and remote desktop support to employees across multiple company locations.
- Troubleshoot and resolve desktop, laptop, hardware, software, connectivity, and peripheral issues.
- Provide end‑user support for Microsoft 365 applications and related technology.
- Install, configure, maintain, and troubleshoot computers, monitors, printers, and other end‑user equipment.
- Diagnose technical issues and determine appropriate solutions or escalation when necessary.
- Assist with new employee technology setup, equipment deployment, and ongoing user support.
- Respond to IT support requests in a timely manner and communicate clearly with users throughout the resolution process.
- Travel regularly between company locations throughout the DMV area to provide hands‑on technical support.
- Maintain accurate documentation of technical issues, resolutions, equipment, and support activities.
- Assist with phone system support and administration as needed.
- Collaborate with the IT team on technology deployments, upgrades, projects, and other initiatives.
- 3–5 years of professional IT support experience required.
- Strong hands‑on desktop support and troubleshooting experience required.
- Proficiency with Microsoft 365 and supporting end‑user applications.
- Strong knowledge of computer hardware, software, peripherals, and general technical troubleshooting.
- Ability to diagnose and resolve technical issues independently while recognizing when escalation is necessary.
- Strong customer service, communication, and problem‑solving skills.
- Ability to manage multiple support requests and prioritize issues effectively.
- Ability and willingness to travel approximately 50% of the time between company locations throughout the DC metropolitan area.
- Valid driver’s license and reliable transportation required.
- Experience with business phone system support and administration is preferred.
- Comprehensive medical, dental, and vision insurance
- Health Advocate support services
- Flexible Spending Accounts (FSA)
- Company-paid life insurance and AD&D
- Company-paid short-term and long-term disability coverage
- 401(k) plan with company match
- Generous paid time off (PTO)
- Ten paid holidays annually
- Employee Assistance Program (EAP)
- Legal insurance options
- Free on‑site parking.
ABOUT WC SMITH
WC Smith is a leading multidisciplinary real estate company firmly grounded in the District of Columbia. We have provided integrated real estate services to the DC metropolitan area for over 50 years, developing and managing a portfolio in excess of 10,000 units of residential real estate. Founded in 1968, WC Smith has built a reputation as one of the most capable and respected property management and development organizations in the area.
What sets WC Smith apart from other firms is our holistic approach to community building. We believe it takes…
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