IT Support Specialist

Amideast is the leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. Position details are included below. If you already have a profile in our system, you will be directed to the Job Application wizard after signing in. If you do not have a profile, you must click "Create Profile" before applying for this job.

Amideast is an American non-profit organization established in 1951 and headquartered in Washington, D.C., with country offices and programs in the Middle East and North Africa region and beyond. Amideast provides transformational education, training, testing, and exchanges that enable individuals, companies, and international partners to better address 21st-century challenges at home and abroad. For more information, visit us deast.org.

The IT Support Specialist is responsible for the reliable and smooth functioning of user equipment; both hardware and software to facilitate the work of Amideast's personnel. The IT Support Specialist will provide first-level end-user technical support and administration for PC hardware, software, and telecommunications. The position also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction.

Candidate will also be responsible for inventory management and accurate reporting of supplies and requirements.

Minimum expectation is three days per week in the office. Four or five days may be occasionally required with regards to training and requirements of the team for meetings, updates, rollouts, etc.

Responsibilities of the IT Support Specialist include, but are not limited to the following:

• Providing end-to-end user support for problem resolution related to:
• oinstalling software or hardware and updates
• omaintaining and repairing equipment
• oconducting preventative maintenance and updates
• otroubleshooting and resolving different computer issues
• odetermining and installing appropriate security measures
• oconfiguring user computers, networks, and other equipment
• Conducting new user orientation and assisting with training
• Providing technical support on-site or remotely as needed
• Responsible for maintaining and updating the hardware inventory
• Assisting with conference room preparations for Amideast events
• Coordinating with support vendors to report/resolve problems
• Assisting with implementing IT policies and procedures
• Writing and updating technical documentation
• Maintaining user equipment inventory
• Helping with administrative tasks such as procurement, shipping, etc.
• Other duties as assigned

• Excellent interpersonal, oral, and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to work independently and as a team player
  
  Ability to conduct incident analysis and troubleshooting
• Ability to work on multiple projects/priorities in a deadline-driven environment
• Strong attention to detail and multi-tasking skills
• Proficiency in Microsoft Windows OS and Office suite
• Proficiency in providing desktop support and applications troubleshooting
• Good knowledge of file server sharing and security
• Familiarity with Microsoft Windows Server is a plus
• Ability to remain calm under pressure and adapt quickly to change

• Bachelor's or Technical Degree in Computer Science or Telecommunications
• Minimum of one-year professional experience in a similar position
• Solid understanding of Microsoft Windows OS, drivers, installations, control panel functions, and browser settings
• Experience with Microsoft Applications, Windows OS, and the ability to…