Service Quality Analyst

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a Service Now Quality Analyst Analyst support KABS and our government customer in Washington, DC.

The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a Service Now QA Analyst to support the Digital Workplace workforce by planning, executing, documenting, and validating testing for Service Now workflows, integrations, releases, and platform enhancements. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

• Develop and execute test plans, test scripts, regression tests, integration tests, UAT support materials, and release validation checklists.
• Validate Service Now workflows, forms, catalog items, integrations, reports, roles, permissions, notifications, and data behavior.
• Document defects with clear reproduction steps, expected results, actual results, screenshots, evidence, and severity recommendations.
• Support Automated Test Framework, regression suites, release readiness, and production validation where applicable.
• Coordinate with business analysts, developers, admins, product owners, and users to resolve defects and confirm acceptance criteria.
• Maintain traceability between requirements, test cases, defects, and release decisions.

• Bachelor's degree in Information Systems, Computer Science, Quality Assurance, Business, or a related discipline, or equivalent work experience.
• 4+ years of experience in software testing, QA analysis, UAT coordination, or enterprise platform validation.
• Experience testing workflow applications, ITSM tools, or Service Now solutions.

• Service Now Certified System Administrator, Service Now Automated Test Framework experience, ISTQB, ITIL, or comparable credential.
• Experience testing federal systems, accessibility requirements, or security-sensitive workflows.

• Strong manual testing, regression testing, defect documentation, requirements traceability, and release validation skills.
• Working knowledge of Service Now modules, workflows, roles, forms, catalog items, reports, and integrations.
• Ability to write testable scenarios from user stories and acceptance criteria.
• Strong attention to detail and communication skills.
• Ability to obtain a Public Trust clearance.

• Experience with Service Now Automated Test Framework, Jira, Xray, Zephyr, Selenium, or comparable test management tools.
• Familiarity with Section 508 testing, performance testing, and integration testing practices.

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service…