Managed Services Operations Lead

MANTECH seeks a motivated, career and customer-oriented Managed Services Operations Lead to join our team.

This role offers
remote flexibility
, with the potential for either a hybrid or fully remote arrangement depending on final operational needs, alongside periodic travel for key meetings and projects.

• Lead 24x7 steady-state Information Technology (IT) operations, service delivery, and SLA performance across enterprise healthcare environments.
• Direct incident, problem, change, and outage management processes for mission-critical clinical applications and infrastructure.
• Oversee national service desk, Network Operations Center (NOC), and Security Operations Center (SOC) escalation workflows to ensure rapid incident resolution.
• Coordinate patch management, software release schedules, vulnerability remediation, and continuous monitoring interfaces with platform and security teams.
• Establish service governance frameworks, operational performance metrics, and governance reporting to maintain high system availability.
• Manage multidisciplinary operations teams providing continuous clinical application support and infrastructure monitoring.

• Bachelor's degree in technical or healthcare discipline with 10+ years of relevant work experience, or an equivalent combination of education and relevant work experience.
• Experience leading 24x7 healthcare application support and enforcing strict SLA management.
• Track record managing incident, problem, change, and outage response workflows for mission-critical clinical applications.
• Experience coordinating operational support across national service desk, NOC, or SOC operational environments.

• Active Information Technology Infrastructure Library (ITIL) certification (Foundation or higher) or equivalent IT service management credentials.
• Certified Information Systems Security Professional (CISSP) or related senior security certifications.
• Experience managing steady-state IT operations within federal healthcare systems (e.g., Department of Veterans Affairs, Defense Health Agency, or military health systems).
• Proven experience overseeing vulnerability remediation, patch governance, and continuous security monitoring interfaces.
• Master's degree in Information Technology, Business Administration, or Health Informatics.

• U.S. Citizenship is required.
• Must be able to obtain and maintain a Department of Veterans Affairs Moderate Risk Background Investigation (BI) or Public Trust clearance.

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, or engage with team members.
• Frequently communicates with co-workers, management, and government stakeholders, which may involve delivering presentations; must be able to exchange accurate information in these situations.