Business Systems Analyst

Overview of Position

Are you passionate about technology, process improvement, and solving complex business challenges?

We are looking for a Business Systems Analyst to join our growing Digital Solutions & Automations team. In this highly visible role, you will support global sourcing operations by optimizing enterprise platforms, enhancing workflows, and driving automation initiatives that improve efficiency and business outcomes.

This is an exciting opportunity to work with global stakeholders, influence key business processes, and gain exposure to procurement technology, workflow automation, and emerging AI-enabled solutions.

• Opportunity to work on high-impact, global initiatives
• Exposure to senior stakeholders across multiple regions
• Growing team with opportunities to shape future processes and solutions
• Hands-on experience with enterprise technologies, workflow automation, and digital transformation
• Collaborative and innovative environment focused on continuous improvement

• Lead and support system testing activities, including User Acceptance Testing (UAT) and validation of enhancements and workflows
• Create, configure, execute, and track business assessments within enterprise platforms such as Service Now and Oracle
• Support day-to-day workflow execution and system operations while ensuring process accuracy and efficiency
• Gather, analyze, and translate business requirements into functional system solutions
• Drive process improvements, automation opportunities, and system enhancements in partnership with business and technical teams

• Bachelor's degree in Business, Information Systems, Supply Chain, or a related field, or equivalent experience
• 3+ years of experience working with enterprise platforms such as Service Now, Oracle, or similar workflow-based systems
• Experience supporting system testing, validation, workflow execution, and business process automation
• Strong analytical and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills with the ability to collaborate effectively with both technical and business stakeholders

• Experience with in sourcing, procurement, supplier management, or shared services environments
• Experience configuring or enhancing Service Now workflows or Oracle-based processes
• Familiarity with workflow automation technologies and AI-enabled tools
• Experience supporting system enhancements, platform upgrades, and releases
• Exposure to Agile or project-based delivery environments

General office environment with prolonged periods of computer and telephone use. This role operates in a collaborative remote environment and requires regular interaction with global stakeholders.

This role offers a unique opportunity to help build and scale a growing Digital Solutions & Automations function. The ideal candidate is a self-starter who enjoys innovation, continuous improvement, and leveraging technology to create better business outcomes. If you are excited about workflow automation, enterprise systems, and making a measurable impact on a global organization, we'd love to hear from you.

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