Enterprise AI Support Specialist; Scale & Automation
Listed on 2026-09-24
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IT/Tech
IT Support, HelpDesk/Support
Socket.dev is seeking an experienced Enterprise Customer Support Specialist to scale world-class support through automation. You will be the primary advocate for Enterprise Pro customers, troubleshooting complex issues and feeding insights into product development.
Responsibilities include diagnosing complex questions with enterprise users, building durable relationships, and owning end-to-end troubleshooting. On-call rotation is required to ensure global coverage.
Are you ready to take on the Enterprise AI Support Specialist (Scale & Automation) role ?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Enterprise AI Support Specialist (Scale & Automation) role in the description above.
We appreciate your interest in this position.
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