Implementation Manager

Role overview

Own the full implementation journey for enterprise customers, from signed agreement through successful launch and the first month of adoption. You will coordinate internal specialists and customer stakeholders to make complex rollouts predictable, timely, and high quality. The work combines program management, technical implementation, enablement, risk management, and post-launch transition to customer success.

• Create and manage implementation plans covering timelines, milestones, dependencies, risks, and stakeholder ownership.
• Lead the post-sale handoff by validating scope, delivery commitments, complexity, and migration readiness.
• Coordinate workspace architecture, data migration, identity access, collaboration-tool integrations, and custom integration work streams.
• Build training calendars and persona-based enablement plans, then organize phased rollout waves.
• Own go-live execution, adoption tracking, issue triage, and the structured handoff to the ongoing customer-success owner.
• Define repeatable implementation playbooks, improve delivery processes, and share insights that strengthen enterprise onboarding.

• Experience managing enterprise software implementations or complex customer rollouts from planning through launch.
• Strong program-management skills, including dependency tracking, risk mitigation, stakeholder communication, and accountability.
• Ability to coordinate customer IT teams, technical specialists, education teams, sales, and post-sale stakeholders.
• Familiarity with identity provisioning, collaboration integrations, migrations, and enterprise change management.
• Clear written and verbal communication, strong judgment, and comfort operating in a distributed, asynchronous environment.

• Remote-first role for candidates based in North America; the Eastern Time Zone is preferred.
• Optional coworking locations, team off-sites, occasional travel, and no required daily commute.