Senior Engagement Manager

Who We Are

Claritas Rx uses AI and predictive modeling to help rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. By uniting the most complete view of the patient journey with purpose-built technologies, we predict and resolve access challenges before they disrupt care, combining advanced analytics, real-world data, AI, and CRM capabilities to increase start and refill rates, reduce abandonment, and improve brand performance.

Our mission is to ensure patients with chronic, life-threatening diseases receive the support that enables the greatest benefit from their therapy. Simply put, our promise is progress for every patient journey.

This is the opportunity to help shape a first-in-industry digital health solution alongside a team of mission-driven professionals. We were named one of Inc.’s Best Workplaces in 2025 and recognized on the Inc. 5000 list for two consecutive years (2025 and 2026), and our team genuinely respects and supports each other. We thrive on being fast-paced, innovative, and results-driven, and our employees enjoy a flexible, collaborative work environment, unlimited PTO, stock options, and a growing set of tools and technology to drive innovation for our customers.

Claritas Rx is looking to build a strong delivery team of experts that can help scale a premier channel management solution.

At Claritas Rx, our Engagement Managers are the operational backbone of every Ascend implementation. You will join our Implementation team and serve as the primary driver of project management, data onboarding coordination, partner communication, and UAT facilitation across the full implementation lifecycle — from Sales-to-Implementation intake through go-live and the transition of execution to Customer Success. As owner of the critical path for the overall implementation project plan, you will maintain the detailed plan and RAID log across all work streams (data onboarding, configuration, testing, and go-live), lead weekly client status calls with structured Red/Amber/Green health reporting, and serve as the first line of risk identification.

Engagement Managers partner closely with the Delivery Director on scope and solution design, with the Business Analyst on configuration and internal QA, with Customer Engineering on custom builds and partner testing, and with Customer Success — the long-term relationship owner from SOW signature — to ensure cohesive client communication from kickoff through hypercare. EMs are highly organized, proactive communicators who take pride in full-scale implementations and in delivering each engagement on time, on budget, and on scope.

The role is primarily remote with occasional travel requirements.

• Own the detailed project plan across multiple active Ascend implementations, covering all work streams — data onboarding, configuration, testing, UAT, and go-live — and own the critical path for the overall implementation project plan.
• Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success (the long-term relationship owner from SOW signature), and onboard the delivery team for kickoff. Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed.
• Own data partner and vendor relationships throughout implementation: SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review; serve as the primary point of contact for specialty pharmacies, hubs, specialty distributors, 3PLs, and other data…