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Senior MSP IT Escalation Technician

Job in Washington, District of Columbia, 20022, USA
Listing for: Embedded Shishya
Full Time position
Listed on 2026-09-25
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Homefield IT is seeking an Escalation Technician to be a lead technical member of the Service Team, handling high-level escalations and complex tickets. You will support end users and contribute to service quality across client hardware, applications, networks, and business continuity.

The role emphasizes customer service, ownership, and reliability, with potential after-hours support to match client needs. Prior MSP experience and strong communication are essential.

As a Senior MSP IT Escalation Technician, you will play an important part at Embedded Shishya in United States.

Join us at Embedded Shishya as our next Senior MSP IT Escalation Technician in United States.

We are currently recruiting a Senior MSP IT Escalation Technician for our team in United States.

This is an excellent role to take on the Senior MSP IT Escalation Technician role at Embedded Shishya.

Position Requirements
10+ Years work experience
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