Lead Network Engineer - Backbone Engineering

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Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Lead Network Engineer at Salesforce, you will be part of the Infrastructure Strategy and Data Center Operations team, a dynamic, global team delivering and supporting technology infrastructure in the Salesforce Global Network to meet the substantial growth needs of the business.  In this role, you will collaborate with field teams, vendor sourcing teams, Global Network Operations teams, and application owners who are delivering innovative solutions in an agile, and dynamic environment.

A successful candidate will have the ability to communicate and demonstrate both deep and broad knowledge across multiple areas of information technology in support of a SaaS infrastructure.  We are looking for enthusiastic technologists who thrive on efficiency by contributing to the development of standards, processes, and automation requirements that lead to operational excellence

The Backbone Engineering team is responsible for network capacity and connectivity strategy for the Salesforce core network, including peering relationships, capacity planning, decision making for new PoP builds.  The team is also responsible for the design and maintenance of backbone routing architecture including any automation to make configuration changes easier and more predictable.  The Salesforce Backbone is the architecture over which Salesforce customers transit to have access to their Salesforce applications and data.  

Customer success and trust are beacons for how the team approaches engineering on the Salesforce core network.

Responsibilities Include:

Act as a liaison with the vendor sourcing team Helping to develop and maintain metrics on our capacity vendors

Project managing new capacity installs with various teams including sourcing and field engineering

Updating the network and associated data stores for capacity additions and decommissions

Work with various teams to provide feedback, document, and implement various new network designs

Developing in Python, Ansible for network configuration automation

Work with our connectivity partners and customer engagement teams for any customer troubleshooting issues

Help with BGP peering relationship management and peering network design

Backbone router migrations/grooms/decoms

Network design life cycles including documentation and collaborative approvals Maintaining Network Data So Ts Required  Experience and Competencies Minimum 7 years in production network environments, or comparable experience

Proven project management skills

Experience working with telecommunications vendors

Experience with Cisco and Juniper carrier-class routers (ex: ASR9K, CRS, MX960, PTX, MX2K)

Experience with Cisco Nexus-based switches

Knowledge of routing protocols such as BGP and IS-IS Fundamental understanding of WDM technologies

Strong Python coding skills

Good understanding of Unix/Linux-based operating systems

Experience developing and maintaining network automation tools (e.g. Ansible)

Experience with Git, or other version control systems

The ability to self-manage multiple projects at one timeA good understanding of the current state of AI, machine learning, LLMs, MCP, etc.

A related technical degree required.

Preferred Experience:

Experience managing co-located infrastructure

Experience with DWDM platforms, preferably Ciena and Cisco DCIExperience with MACSec encryption  Extensive network troubleshooting and network monitoring skills

Hands-on experience with production hardware life-cycle management

Experience with Puppet, Terraform, Containers, and/or K8SFamiliarity with CI/CD principles

Previous experience with lift and shift backbone router migrations

Experience administering global, web-scale IP Address…