Service Desk Analyst | Temporary

The Ford Agency is actively recruiting for a Service Desk Analyst to join a top DC law firm. This role will provide end user support services for onsite and remote users with a focus on excellent customer service. This is a great opportunity for an up and coming IT professional with at least 1 year of help desk experience who is able to work Monday - Friday, 11am - 7pm onsite in this DC office.

• Provide overall end user support in Windows environment and 365
• Troubleshoot various user needs and elevate tickets as needed
• Collaborate with larger IT team on recurring user issues
• Regular hardware and software quality assurance testing

• 1+ year of experience in end-user support
  • Law firm experience strongly preferred
• Minimum of AA degree or comparable experience required
• Direct experience supporting Windows and 365 environments
• Exceptional customer service skills
• Ability to work in-person Mon-Fri 11am-7pm

$25/hr+

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.