Engagement Manager

For optimal experience, internal candidates should use their USNH username and password when applying for open positions.

Department

Department UNH Business Apps Admin/Integration

Summary of Position

Collaborate closely with internal business units within the University System of New Hampshire to assure their success with technology services. Builds ongoing, trusted partnerships with the institutions end-users and IT teams in order to maximize the value of core business applications to achieve the overall USNH’s organizational goals. Plans, organizes and manages projects, their estimates and related milestones. Analyzes business processes, documents functional requirements and delivers recommendations and training material for overall project success.

Support oversight and governance functions related to prioritization of needs, assuring reliability of the system, and optimization of services.

Acceptable minimum level of education

Acceptable minimum level of education Bachelor's

Acceptable minimum years of experience

Acceptable minimum years of experience 3-5 years

Additional Job Information

Posting Number

Posting Number PS4802FY25

Other minimum qualifications

Bachelor’s degree and four years of experience in information technology field, Associate’s and six years, or combination of education and experience equal to eight years.

Additional Preferred Qualifications

• Familiarity with ITIL /IT Service Management practices
• Experience with the Workday ERP system, including Workday Student
• Direct experience with the Ellucian Colleague or Banner product line
• Experience working with a diverse set of business units and staff in support of their technology needs
• Experience working in higher education
• Ability to work collaboratively
• Able to prioritize workload and multi-task in a fast-paced environment
• Experience requirements gathering related to the support and management of technology systems
• Strong written and verbal communication skills, especially related to technical documentation
• Experience using Artificial Intelligence of Machine Learning tools in support of project management, business requirements analysis, and general IT systems operations.

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs.

The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

Posting Open to Internal Candidates Only?

Posting Open to Internal Candidates Only? No

Interested Internal Candidates Exist?

Interested…