Jr. IT Helpdesk Specialist; Eastern Time Zone

Jr. IT Helpdesk Specialist (Eastern Time Zone)

Top Dog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world‑class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast‑moving environment, and want to help build something exceptional, you'll feel right at home here.

At Top Dog Law, we're building more than a team, we're building a movement. We've grown fast by staying hungry, thinking critically, and taking extreme ownership, and now we're looking for a Junior IT Helpdesk Specialist who's ready to do the same.

We're looking for a motivated Junior IT Helpdesk Specialist to join our IT support team to provide responsive, high‑quality technical support to a remote workforce. This role is ideal for someone who thrives in a fast‑paced environment, has strong troubleshooting skills across hardware, software, and connectivity issues, a willingness to learn, and solid communication skills. The specialist will serve as a frontline resource, providing white‑glove service, for attorneys, paralegals, and administrative staff, ensuring minimal downtime and exceptional user experience.

• Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations.
• Manage and elevate tickets appropriately, ensuring timely follow‑up and clear communication.
• Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal‑industry software, and network issues.
• Support Google Workspace & Microsoft 365 , document management systems, video conferencing, and authentication tools.
• Assist with new‑hire onboarding , including account setup, device configuration, and user orientation.
• Maintain and update IT documentation , FAQs, and knowledge base articles.
• Collaborate with IT leadership on process improvements , recurring issue analysis, and system enhancements.
• Ensure adherence to security policies , confidentiality requirements, and compliance standards relevant to legal environments.

• 0-1 year of Helpdesk or IT support experience, ideally in a remote or multi‑location environment .
• Strong troubleshooting skills across hardware, software, networking, and remote‑access tools .
• Good problem‑solving instincts and willingness to research solutions.
• Experience supporting Google Workspace & Microsoft 365 , Windows & MacOS, and common collaboration tools.
• Excellent communication skills with a customer‑service mindset .
• Proven ability to collaborate effectively with peers, managers, and cross‑functional teams, demonstrating strong teamwork .
• Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision.
• Proficiency in reading and writing in English.
• Must be able to work EST business hours consistently.

• Familiarity with…