FEMA ITSA Project Manager

Job Title:

FEMA ITSA Project Manager

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
None

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

FEMA's mission to help people before, during, and after disasters depends on technology systems that work seamlessly under both steady-state and surge conditions.

As a FEMA ITSA Project Manager on our FEMA ITSA 3.0 program, you will serve as the critical bridge between mission owners and technology modernization strategy—ensuring that every assessment finding, every recommendation, and every investment decision is firmly grounded in operational reality and mission value.

You’ll partner directly with system stakeholders across FEMA headquarters and all ten Regional offices to understand how technology enables—or constrains—emergency management operations. Through facilitated discovery sessions, you’ll capture the operational dependencies, pain points, and user experiences that drive effective systems in both day-to-day operations and crisis response. Your insights will become the foundation for defensible modernization recommendations that balance mission criticality, user needs, feasibility, and readiness.

This role offers the unique opportunity to shape technology strategy for the nation's emergency management enterprise, ensuring that modernization decisions are driven by mission outcomes rather than technology for technology's sake.

• Facilitate structured discovery sessions with system owners, program offices, regional operations staff, and end users across FEMA headquarters and all Regional offices
• Document frequency and purpose of system usage, stakeholder communities, and evolving mission requirements
• Lead stakeholder interviews and workshops that capture authentic operational realities, not just what's documented
• Build trusted relationships with mission owners who understand the real-world implications of emergency management technology

• Map mission-critical functions and operational dependencies for each assessed system
• Quantify outage impacts and consequences across both steady-state operations and disaster surge conditions
• Assess surge performance requirements and system behavior during high-stress, high-volume emergency response scenarios
• Trace how systems support FEMA's core mission areas: preparedness, response, recovery, and mitigation

• Document operational pain points, manual workarounds, and inefficient processes that degrade mission effectiveness
• Identify shadow IT solutions, local tools, and unofficial workarounds that signal capability gaps
• Uncover barriers to system adoption, consolidation opportunities, and replacement readiness
• Surface improvement opportunities that could enhance mission outcomes or operational efficiency

• Analyze business process documentation, Standard Operating Procedures (SOPs), and workflow artifacts
• Identify gaps between system capabilities and mission requirements (fit-for-purpose evaluation)
• Recommend process improvements that could be enabled through modernization
• Evaluate alignment between system features and actual business needs

• Assess customer and user experience across internal and external user communities
• Evaluate Service Level Agreements (SLAs), performance metrics, and delivery reliability
• Identify usability constraints, accessibility gaps, and user adoption challenges
• Document delivery bottlenecks that impact mission outcomes or user satisfaction

• Draft…