Senior IT Escalation Technician; 2nd/3rd Level
Listed on 2026-09-27
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IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Hidden Jobs is seeking a seasoned IT Support professional to deliver second- and third-line support within an established IT services environment. The role offers both full-time and part-time schedules, with a focus on escalated issues beyond first-line resolution.
You will diagnose complex incidents, troubleshoot across hardware, software, networking and end-user workstations, and document root causes and workarounds in a shared knowledge base while coordinating with infrastructure and
This role, Senior IT Escalation Technician (2nd/3rd Level) at Hidden Jobs, could be your next career step.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior IT Escalation Technician (2nd/3rd Level) role in the description above.
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